Organizational Learning

CMI Concord professionals teach clients how to be better negotiators and develop their organizational capacity for collaboration. We first conduct thorough diagnostic studies with our clients to understand their mission and vision, strategy, organization, markets, competitors, and clients or customers. Based on this information, we develop customized instructional materials and products. 

Our approach, developed initially at the Harvard Negotiation Project, emphasizes interactive learning. We often use live negotiations as our main educational material. Participants find that their enhanced skills apply to all negotiations, relationships, and conflicts in their daily lives.

From time to time our clients need greater leverage, greater flexibility or broader coverage than can be provided through in-person, synchronous training. To satisfy these needs, CMI Concord has created award-winning videos, interactive computer software, and written materials. We also train and license clients to teach negotiation and mediation processes to their colleagues.

Through our work in education we have:

• trained partners and executives of multinational businesses on how to improve their client relationships and engagement profitability.
• trained the top foreign ministry and trade officials from several countries.
• jointly trained labor and management leaders of institutions in sessions that often receive strong endorsement from union, political, civic, business and educational leaders.
• produced, and appear in, numerous educational products including Getting To Yes, a Video Workshop on Negotiation and Yes! The Interactive Negotiator, asynchronous learning tools developed with Accenture and the Learning Sciences Corporation, in partnership with Harvard Business School Publishing.